Privacy Policy

Last updated: September 22, 2025

This Privacy Policy explains how LowChurn ("we", "us", "our") collects, uses, discloses, and safeguards your information when you use our website, application, and related services (collectively, the "Services"). By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including name, email address, authentication details, billing information, customer data you import or sync, and any communications you send us.

Automatically Collected Information

When you use the Services, we automatically collect technical data such as IP address, device type, browser, referring URLs, pages visited, approximate location, and usage patterns. We may use cookies, local storage, and similar technologies to support functionality and analytics.

Third-Party Data

If you connect third-party platforms (e.g., Stripe), we retrieve data through their APIs solely to provide analytics and insights. Access is limited to the scopes you authorize and may be revoked at any time.

2. How We Use Information

  • Provide, operate, and improve the Services
  • Generate analytics, dashboards, and churn predictions
  • Authenticate users and secure accounts
  • Process payments and manage subscriptions
  • Respond to inquiries and provide support
  • Monitor usage, detect fraud, and ensure compliance
  • Send administrative or product-related communications
  • Comply with legal obligations

3. Legal Bases (EEA/UK Users)

We process personal data under lawful bases including contract performance, legitimate interests (e.g., securing and improving the Service), consent (where required), and legal compliance.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers (hosting, analytics, billing, email)
  • Compliance, legal, or law enforcement authorities when required
  • Successors in a merger, acquisition, or asset sale

Third-party processors are bound by contractual obligations to protect your data.

5. Data Retention

We retain information only as long as necessary for the purposes outlined or to comply with legal requirements. You may request deletion of your account and associated data at any time.

6. Data Security

We use industry-standard technical and organizational measures to safeguard data. However, no method of transmission or storage is 100% secure; you use the Services at your own risk.

7. International Transfers

Your information may be processed in jurisdictions other than your residence. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses).

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request data portability. You may also withdraw consent where applicable.

9. Cookies & Tracking

We use strictly necessary, functional, and analytical cookies. Most browsers allow you to control or block cookies. Some features may be limited if disabled.

10. Third-Party Links

Our Services may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing data.

11. Children

The Services are not directed to individuals under 16. We do not knowingly collect data from children. If you believe a child provided information, contact us for removal.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective when posted with an updated date. Continued use constitutes acceptance.

13. Contact

Please use our contact form for any inquiries.