Terms of Service

Last updated: September 22, 2025

These Terms of Service ("Terms") govern your access to and use of the LowChurn website, application, and related services (collectively, the "Services"). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 16 years old and able to form a binding contract to use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. Accounts

You are responsible for maintaining the confidentiality of your authentication credentials and for all activity under your account. Notify us immediately of unauthorized access or security incidents.

3. Acceptable Use

You agree not to:

  • Use the Services for unlawful, harmful, or abusive purposes
  • Reverse engineer, decompile, or attempt to derive source code
  • Interfere with or disrupt the integrity or performance of the Services
  • Access data not intended for you or without authorization
  • Use automated systems to scrape or extract data without permission

4. Customer Data

You retain ownership of all customer and business data you provide or sync ("Customer Data"). You grant us a limited, worldwide, revocable license to process Customer Data solely to provide and improve the Services. You represent that you have the necessary rights to provide such data.

5. Subscriptions & Billing

Some features require a paid subscription. Fees are billed in advance and are non-refundable except where required by law. We may change pricing with prior notice. Failure to pay may result in suspension or termination.

6. Third-Party Integrations

Integrations (e.g., Stripe) are provided as-is and subject to third-party terms. Revoking access may limit functionality. We are not responsible for third-party services.

7. Intellectual Property

All rights, title, and interest in the Services (excluding Customer Data) remain with us and our licensors. No rights are granted except as expressly stated in these Terms.

8. Confidentiality

Non-public information disclosed in the course of using the Services is confidential. You agree to protect such information with reasonable care and not disclose it without permission, except as required by law.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE 3 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless LowChurn and its affiliates from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

12. Suspension & Termination

We may suspend or terminate access for violations of these Terms or to protect the Services. You may terminate at any time by discontinuing use. Certain provisions (e.g., ownership, disclaimers, limitation of liability) survive termination.

13. Changes

We may modify these Terms by posting an updated version. Material changes will be communicated when practical. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which we operate, without regard to conflict of law principles.

15. Contact

Please use our contact form for any inquiries.