Terms of Service

Last updated: December 13, 2025

These Terms of Service ("Terms") govern your access to and use of the LowChurn website, application, and related services (collectively, the "Services"). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

These Terms should be read together with our Privacy Policy, which explains how we collect and use information.

1. Key Definitions

  • "LowChurn", "we", "us", "our": the LowChurn service provider.
  • "Customer": the organization or individual that signs up for the Services.
  • "End Users": your customers/users whose information may be processed through your use of the Services.
  • "Customer Data": data you import, sync, send, or make available to LowChurn (including via third- party integrations or optional scripts).
  • "Subscription": a paid plan that enables additional features of the Services.

2. Eligibility

You must be at least 16 years old and able to form a binding contract to use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

3. Accounts

You are responsible for maintaining the confidentiality of your authentication credentials and for all activity under your account. Notify us immediately of unauthorized access or security incidents.

You agree to provide accurate account information and to keep it up to date. We may require you to verify your email address or other information before enabling certain features.

4. Acceptable Use

You agree not to:

  • Use the Services for unlawful, harmful, or abusive purposes
  • Reverse engineer, decompile, or attempt to derive source code
  • Interfere with or disrupt the integrity or performance of the Services
  • Access data not intended for you or without authorization
  • Use automated systems to scrape or extract data without permission
  • Upload, transmit, or store malware, or attempt to bypass or compromise security controls
  • Use the Services to process data in violation of applicable law (including where required notices/consents have not been obtained)

Enforcement

We may investigate suspected violations and may suspend or terminate your access as described below.

5. Customer Data

You retain ownership of all customer and business data you provide or sync ("Customer Data"). You grant us a limited, worldwide, revocable license to host, copy, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Services.

You represent that you have all rights and permissions necessary to provide Customer Data to us and to instruct us to process it. This includes providing any required notices and obtaining any required consents from End Users.

B2B Roles (Controller/Processor)

If you use LowChurn for your business, you are generally the controller of End User personal data and LowChurn acts as a processor on your behalf for Customer Data you provide to the Services.

6. Subscriptions & Billing

Some features require a paid subscription. Fees are billed in advance and are non-refundable except where required by law. We may change pricing with prior notice. Failure to pay may result in suspension or termination.

Trials, plan changes, and cancellations

If we offer a free trial, it may automatically convert to a paid Subscription unless you cancel before the trial ends. You can change plans or cancel as described in the Services. Changes may take effect immediately or at the next billing cycle depending on the plan and the context.

Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes, duties, or similar government assessments.

7. Third-Party Integrations

Integrations (e.g., Stripe) are provided as-is and subject to third-party terms. Revoking access may limit functionality. We are not responsible for third-party services.

Your credentials and permissions

Some integrations require you to provide credentials or authorize access (for example, an API key). You control what permissions you grant and can rotate/revoke access through the third party. We are not responsible for the configuration of third-party permissions or the availability of third-party APIs.

Optional on-site script

If you choose to install an optional LowChurn script on your site or product, you are responsible for deploying it in compliance with applicable laws and your own terms/policies (including any cookie/tracking notices or consents where required).

8. Intellectual Property

All rights, title, and interest in the Services (excluding Customer Data) remain with us and our licensors. No rights are granted except as expressly stated in these Terms.

Feedback

If you provide feedback or suggestions, you grant us a perpetual, worldwide, royalty-free license to use and incorporate them into the Services without obligation to you.

9. Confidentiality

Non-public information disclosed in the course of using the Services is confidential. You agree to protect such information with reasonable care and not disclose it without permission, except as required by law.

10. Security

We use reasonable safeguards designed to protect the Services and Customer Data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

The Services may include beta, experimental, or preview features. These may change, have reduced availability, or be discontinued.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE 3 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless LowChurn and its affiliates from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

14. Suspension & Termination

We may suspend or terminate access for violations of these Terms or to protect the Services. You may terminate at any time by discontinuing use. Certain provisions (e.g., ownership, disclaimers, limitation of liability) survive termination.

If your account is terminated, we may delete Customer Data associated with your account in accordance with our retention practices described in the Privacy Policy.

15. Changes

We may modify these Terms by posting an updated version. Material changes will be communicated when practical. Continued use after changes constitutes acceptance.

16. Governing Law

These Terms are governed by the laws of the jurisdiction in which we operate, without regard to conflict of law principles.

17. Contact

Please use our contact form for any inquiries.